Downton Abbey Fan Disclaimer: I know Mr. Carson is a butler, not a waiter. But the essence of Mr. Carson is what I’m after here, so please bear with me . . .
The mark of any good service industry pro is knowing when to step in, and knowing when to back off. Make no mistake, a good real estate agent has a lot in common with a good waiter. If I were the head broker of some huge real estate shoppe I would scour restaurants or other service industry places and recruit good waiters to be my agents.
They both know the inventory, know what they personally like, and also know how to help people find what they like. I am not the pushy type. I would rather set up someone and give them the tools to search, and then step in when they need an opinion on an area or a decision they have to make with their lake home.
I want to arm them with good information and I try to do that with neighborhood pages, custom searches, blog posts, and area info. I want them to feel well equipped to browse them menu, but to know that I am right there. I want to find the right balance of service through empowerment, and service through direct advice.
Isn’t that what you like in a good waiter or waitress? Or stockbroker, for that matter? Sometimes we just want to hang out at the table for 10 minutes and talk because we haven’t had a date night in three months. Leave us alone. Let us causally peruse the menu. Sometimes we are on a schedule and just need to get some food now. A good waiter or waitress knows the difference, knows when to step in, monitors your progress without you feeling stalked. That’s really all I want to do as your Lake Martin agent.
It’s as simple as that. Mine is a position of service. Yes, I feel I have some technical real estate expertise and I feel I have lots of knowledge about the menu, and more critically, about what is NOT on the menu and what other people have ordered in the past. Agents need to listen more than they talk.
But when you boil it down, I think a good real estate agent, at Lake Martin or anywhere else, should have a servant heart. Allow me to be the Mr. Carson of Lake Martin real estate.